CORPORATE INFO

Client Charter

  • Completing the cadastral survey work up to the preparation of the Certified Plan within a period not exceeding 180 days from the date of receipt of a complete and orderly Requisition of Survey.
  • Ensuring that the verification of the work performed by Licensed Land Surveyors (LLS) be completed within 60 days from the date of submission of a complete and orderly document.
  • Processing of Strata Plan within 30 days and Certified Strata Plan within 50 days from the date of receipt of a complete and orderly application.
  • Ensuring that lot numbers are issued within a period not exceeding 7 days from the date of receipt of a complete and orderly application from Licensed Land Surveyors.
  • Preparing and providing survey data for the preparation of land title documents to the Land Office / Office of the Director of Lands and Mines within 7 days from the receipt of a complete and orderly application.
  • Ensuring that classified geospatial documents are supplied within 2 days from the receipt of security clearance.
  • Ensuring that MyRTKnet post-processed data can be managed and supplied within 4 hours.
  • Ensuring that any application to purchase unrestricted geomatics information can be managed and supplied within 1 day.
  • Ensuring that any coordinate transformation, coordinate conversion, map projection, and geoid interpolation service application can be managed and supplied within 1 day.
  • Ensuring that all application services/purchase of each copy of the survey/non-restricted map data at the JUPEM counter can be managed within 1 hour.
  • Ensuring that survey data can be accessed and obtained through eBiz at 99.5% uptime per year.
  • Making payments of bills and invoices not exceeding 14 days from the date of receipt of completed applications.
  • To issue acceptance acknowledgement and initial reply for complaints within 1 working day from the date of complaint received.

 

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